Shipping Rates

  • Continental US orders under $100: $5.95

  • Continental US orders $100 or over: FREE

  • Hawaii, Alaska, Puerto Rico and all other countries: $5.95

If you have any questions about shipping, please




We make every effort to ensure customer satisfaction.  We will be happy to accept returns or exchanges for any unused yarn, in its original condition, within 30 days of purchase.

  • Please contact us at and we will give you instructions on how to return or exchange your yarn.

  • You will be responsible for all return shipping fees, and we cannot refund your original shipping costs. 

  • When Cloud9 Fibers has received and accepted your yarn, we will send you an email notice of your refund or exchange. 

For any additional questions about ordering, returns, or exchanges please email