Shipping Rates

 
  • Continental US orders under $100: $9.95

  • Continental US orders $100 or over: FREE (use code FREESHIPPING at checkout)

  • Hawaii, Alaska, Puerto Rico and all other countries: Shipping is calculated at checkout.

If you have any questions about shipping, please hello@cloud9fibers.com.


 

Returns

 

We make every effort to ensure customer satisfaction.  We will be happy to accept returns or exchanges for any unused yarn, in its original condition, within 30 days of purchase.

  • Please contact us at hello@cloud9fibers.com and we will give you instructions on how to return or exchange your yarn.

  • You will be responsible for all return shipping fees, and we cannot refund your original shipping costs. 

  • When Cloud9 Fibers has received and accepted your yarn, we will send you an email notice of your refund or exchange. 

For any additional questions about ordering, returns, or exchanges please email hello@cloud9fibers.com.